1How do I know if my insurance covers treatment and what my cost will be?
Call the admissions department and you will receive a Verification of Benefits within the hour which will let you know what your insurance covers and the expected cost of treatment.
2What if the client doesn’t have insurance?
Serenity Light Recovery has private pay options with payment plans, please call the admission staff to identify private pay rates and solutions to getting the client the help he/she needs.
3How do I determine what type of treatment I need or my love one needs?
The client can call the admissions department for an over the phone pre-screening which will identify what level of treatment is needed, the final determination will be concluded during the admission’s process. Family can call in to review with staff what determines the level and type of treatment is needed as well.
4What services do you offer for family?
We offer a weekend orientation class for family on the weekends that will go over all of our services and identify other pertinent information useful for family, we offer a three-day family program, family counseling and referral services for family.
5I don’t think 30 day’s of treatment will be enough, do you offer extended or a continuum of services?
Our program has been developed to meet the client’s recovery needs on a continuum basis. We offer Intensive Outpatient Treatment which is meant to be an extended service after our Intensive Residential Program and is an 8-week program followed by individual recovery coaching for one year after treatment, we also have an after group that the clients can participate in for two years along with an aftercare program that the clients will have access to and encouraged to be involved in for a lifetime.
6My loved one needs treatment but are unwilling to make a commitment, is their anything I can do to help initiate their change?
Please call our admission’s office for one on one personal consulting on how to help your loved one get the help they need.
7Do you offer mental health services as well?
Serenity Light Recovery is a Dual Diagnosis facility and has a Physiatrist on staff, clients are encouraged to continue taking any mental health medications while in treatment but will also consult with the on-staff psychiatrist to review the medication regimen and identify their current mental health needs. SLR clinical staff will be working with the psychiatrist in meeting the client’s mental health needs on various level. If the client has never been diagnosed with mental health issues the psychiatrist will be meeting with them as well to identify any potential mental health needs while at the same time avoiding any unnecessary diagnosis and medications.
8When can I come and visit my family member/loved one?
Visitation is held every Sunday from 1:00-4:00pm for family and approved visitors. The client’s therapist will be contacting family to go over visitation and any other needs the family might have. Family is encouraged to call their loved one's therapist as prior to first-time visitation and is encourage to attend family orientation on Sunday’s at 11:00am.
9Where can I find a list of belongings or items that I can bring to my family member or loved one?
All clients have been provided with a list of items that provide guidelines for what to bring into treatment, and what will not be accepted. Family members and loved ones are encouraged to drop off belongings such as clothing and other items, within the specified drop of times, but please note that if the item is not acceptable, it will be stored or discarded. If you do not see the item on the list and have questions please ask a staff person and they can provide you with the correct information. Click here to view list
10How do I know if my family member/loved one is discharging? What if they are not ready to leave treatment?
Aftercare and discharge planning begins when the client comes into treatment in order to ensure that all clients have a secure plan that is supportive of their recovery. At Serenity Light Recovery, we have Certified Recovery Coaches, who work with the client during their treatment to formulate a discharge plan. The Recovery Coaches also shadow the client for up to 1 year after discharge to provide support, motivation and encouragement to stay focused on the recovery process. If you feel that your family member/loved one is not prepared to leave, it’s important to have a discussion (with consent) with your family member’s Recovery Coach and clinical team to discuss options and also appropriateness in treatment.
11What medication do you use for opiate withdrawal?
Our medical staff will use different medications for opioid withdrawal depending on the client’s specific needs. Suboxone may be prescribed as needed for withdrawal only as well other medications to treat specific detox symptoms such as nausea, vomiting, and diarrhea. SLR has the ability to prescribe alternative medications based on the individuals needs, allergies, or history of adverse reaction to medication.
12What medication do you use for alcohol withdrawal?
Our protocol for alcohol withdrawal includes Librium and Lorazepam as well other vitamins and medications to treat common symptoms such as anxiety, seizures, sleep, and blood pressure. We have several protocols and options depending on the severity of detox. It is not a one size fits all treatment.
13How long will my loved one or myself be in treatment?
DETOX: This question will vary based on frequency/hx of use. Alcohol and benzo withdrawal usually takes between 5-8 days, give or take. If a client is persistent on needing a specific completion date their question can be referred to nursing. Let the client their safety is our #1 concern.

RTC: Our hope is for the client to complete the 30-day program however, this will be based on individual needs and insurance approval.

IOP: Our IOP is an 8-week program but will also be reflective of their needs and insurance approval

A common concern is that my insurance will not approve the full length of stay that I or my loved one needs, be assured that our Utilization team will be advocating their insurance on a regular basis.
14If I use my insurance will my employer know I am in treatment?
No, your personal health information is protected under HIPPA. Most employers offer an EAP (Employee Assistance Program) that can assist in the treatment process & will also be bound by HIPPA and 42 CFR.
15When can my family member/loved one use the phone during treatment?
Facility Phones will be available to clients during their treatment with the use of a calling card, clients are encouraged to bring calling cards with them but calling cards can be purchased at the gift shop. There are specific phone times when clients are able to contact family members or external support systems and these times will be discussed at time of admission. If you have any questions or concerns regarding the status of your loved one, please note that if you request contact from the therapist, the client must sign consent for us to contact you. Cell phones are not permitted in the facility.
16How can I get in touch with my family member/loved one’s counselor while they are in treatment?
In order to speak with any staff regarding any information about their treatment (including whether they are in treatment or not) the client will be asked to sign a consent to allow the staff to speak with anyone external. If the client does not agree to sign the consent, we are not able to provide you with any information. If you contact a therapist via telephone, and do not hear back, we will make sure to follow up with the loved one to determine appropriateness and return your call promptly as long as a consent is signed. Please understand that we are legally bound to confidentiality and want to respect the client’s confidentiality and treatment, and in case of an emergency, we will follow up with the appropriate emergency contact person that has been identified by the client.