Frequently Asked Questions
Insurance FAQs
What insurance plans do you take?
We accept substance abuse rehab insurance from the following providers:
- Ambetter
- Aetna
- American National
- Beacon
- Blue Cross Blue Shield
- Cigna
- Humana
- Magellan
- Meritain
- PHCS
- Tricare and First Health
If you don’t see your insurance list above, don’t worry. Call our admissions department at 281-431-6700 or submit a Contact Us form to get more information on what your insurance covers.
How do I know if my insurance covers rehab and what the cost will be? What if I don’t have insurance?
We understand that this process can be overwhelming. Please call our admissions department at 855.658.6109 and our competent, caring team will provide you with a verification of benefits, which will let you know what your insurance covers and what, if any, the out-of-pocket cost will be for you.
We firmly believe that rehab should be accessible to anyone who needs it, regardless of their ability to pay. We offer both medical financing and private pay options with payment plans. Please contact our admissions team at 855.658.6109 so that they can provide you with the best option for you. Don’t let financial struggles or lack of insurance prevent you from getting the help you need.
If I use my workplace insurance, will my employer know I’m in treatment?
Absolutely not. Your private and personal medical and health information is protected under HIPAA (the Health Insurance Portability and Accountability Act of 1996), so your employer will not receive any information about your stay with us. In addition, many employers offer an Employee Assistance Program (EAP) that will confidentially guide you through the treatment process.
For more information on HIPAA, please click here.
Programming FAQs
What mental health services do you offer?
SLR offers treatment of co-occurring mental health disorders where substance abuse is the primary disorder. Our psychiatrist and master-level clinicians will assess and treat, and will refer out when needed. You should bring any non narcotic prescription medications with you and our psychiatrist will meet with you for ongoing medication regimen review.
What types of holistic therapies do you offer?
Our wide range of proven, holistic therapies includes:
What does a typical day in treatment look like?
While programs are designed to fit each unique individual who enters rehab, a typical day might look like this:
- Morning mediation
- Breakfast
- Process group
- Individual therapy
- Lunch
- Chemical Dependency education group
- Medical education group
- Recreation time
- Dinner
- 12 Step meeting
- Lights out
Do you offer services for family members? What about family visitation?
Yes. Our Family Program includes:
- Family sessions with your loved one’s primary therapist
- Intensive family program (at our Upper Kirby location) with our founder, executive medical director, family therapist and discharge planner (no additional charge)
- Referral services for family members so they can focus on their healing
Treatment FAQs
How do I determine the type of treatment that I need or that my loved one needs?
- When you call us at 855.658.6109, our admissions specialists will ask a series of questions to gain an understanding of what is going on. If the client is eligible, a pre-screen will be conducted to determine level of care.
- We know that potential clients aren’t always in a state of mind to call for themselves, so family members or loved ones are welcome to make that initial call to get the process started.
I’m not sure that 30 days of treatment is enough and I’m concerned that I might not be ready to leave treatment once my program is over. What other options do you offer?
Treatment is an individual journey, and we understand that 30 days of treatment may not be enough for some of our clients. To that end, we offer up to 90-days in residential treatment for those who might need a longer stay. Our Intensive Outpatient Program (IOP) is another option, which provides a step-down level of care from our residential treatment stays.
Discharge planning and aftercare areas that our staff plans for from day one. If our clinicians and recovery coaches determine that a longer stay is appropriate, they will recommend an extended stay.
Once you’ve completed your residential stay, you’re not left alone to navigate life by yourself. We offer individual recovery coaching after treatment at no extra cost. Our aftercare and alumni groups meet weekly for ongoing, collaborative care. Serenity is committed to making sure our clients don’t feel abandoned just because they’ve finished treatment — this is a lifelong committment.
I know someone who needs treatment, but they’re unwilling to make steps toward rehab on their own. What can I do?
Please reach out to our admissions team at 855.658.6109 for an individualized consultation on how you can help your loved one get the treatment they need.
What medications do you use for opiate withdrawal? What medications do you use for alcohol withdrawal?
The medical team at Serenity Light Recovery will assess the client and, if necessary, prescribe appropriate medication to keep the individual safe and comfortable
How long will my loved one or I be in treatment?
Detox: the client will remain in The Care Center until medical staff has determined that they are medically stable to transition to residential care.
Residential: SLR offers in-patient residential treatment from 30-90 days depending on the needs of the individual.
IOP: Our intensive outpatient program is typically 8 weeks long and meets Monday – Thursday.
Miscellaneous FAQs
What should I pack for rehab?
See our packing list here for details.
How do I know if my family member/loved one is being discharged?
Written consent by the client is needed to notify anyone of a client’s discharge.
How can I get in touch with my loved one’s/family member’s counselor while they’re in treatment?
In order to speak with staff regarding a client, the client must sign a consent form, which gives family members permission to speak to a counselor or recovery coach. If the client has not signed the consent form, SLR is legally bound by HIPAA to keep client status confidential. In the event of a true emergency, we will reach out to the emergency contact person listed on the client’s admissions paperwork.
How can I talk to my loved one/family member while they’re in treatment?
Clients can use the phones located in their residential rooms during approved hours (discussed upon admission). Please remember that cell phones are not permitted on the campus and must be turned in upon admission.
Is there lodging near Serenity Light Recovery?
BEST WESTERN HOTEL (8.6 miles)
1809 N Velasco St, Angleton, TX 77515
(979) 849-5822
Bestwestern.com
